Privacy Policy

Last updated: [month] 2026 (to confirm)

Her Haven Counselling ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, hold and disclose that information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who we are

Her Haven Counselling is an online practice for women, run by Karen Maree. You can reach us at [email protected] or on 0409 162 425. (ABN to confirm.)

The information we collect

Depending on how you interact with us, we may collect:

• Your name, email address and phone number.
• Your preferred contact method and any message you send us.
• Booking details, such as the date and time of your sessions.
• Information you choose to share with us before or during a session, which may include sensitive information about your health and wellbeing.
• Payment information, which is handled securely by our payment provider. We do not store your card details.

How we collect it

We collect information directly from you: through the contact form and booking calendar on our website, by email or phone, and during your sessions.

Why we collect and use it

We use your information to:

• Respond to your enquiries.
• Schedule, confirm and deliver your sessions, including reminders.
• Process payments for sessions and packages.
• Keep appropriate and confidential records of our work together.
• Improve our service and, only if you have opted in, send you relevant updates.

Sensitive information

Counselling and coaching can involve personal and sensitive information. We only collect this with your consent, and we use it only to provide our services to you. (Karen to confirm how session records are kept and for how long.)

Who we share it with

We do not sell your personal information. To run the practice, we use trusted service providers who may handle your information on our behalf, including our booking and client management platform, our payment provider, and our email delivery provider. We may also disclose information where required or authorised by law, or where necessary to prevent a serious threat to a person's life, health or safety.

Some of these providers may store data on servers located outside Australia. (Karen to confirm data hosting location.)

How we store and protect it

We take reasonable steps to keep your information secure and to protect it from misuse, loss and unauthorised access. When information is no longer needed, we take reasonable steps to destroy or de-identify it, unless we are required to keep it.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing [email protected]. We will respond within a reasonable time.

Cookies and website analytics

Our website may use cookies and basic analytics to understand how visitors use the site. You can control cookies through your browser settings. (To confirm whether analytics or tracking is used.)

Making a complaint

If you have a concern about how we have handled your information, please contact us first at [email protected] so we can put it right. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

Her Haven Counselling
Email: [email protected]
Phone: 0409 162 425